Introduction

1. Thank you for taking the time to review our Privacy Policy. At times, FritzJ SA Group will collect certain personal information about customers and visitors to websites hosted by us. Such information will include both identifiable personal data, as well as non-identifiable personal information. Identifiable personal information will be collected when you sign a contract for service with us, or use our website for a transaction or subscription service. Non-identifiable information is gathered automatically when you visit our website or those websites hosted by us, and stored for use in our system.

2. The purpose of this privacy policy is to explain to customers what types of information we will collect and how that information is used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the most relevant content and best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.

Confidentiality

3. FritzJ SA Group respects customer privacy and the privacy of those accessing our website, or those websites hosted by us. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes.

Collection of Personal Data

4. FritzJ SA Group collects personal data about our users when you visit a website hosted by us; apply for a service subscription; respond to a customer questionnaire; and through the use of cookie technology. We may also combine information about you that we have with information we obtain from our business partners or affiliates.

When registering an account FritzJ SA Group and during your use thereof, FritzJ SA Group collects and stores the following information for the sole purpose of setting up and maintaining your account in our Billing System (the “Purpose”):

Your name
Your Address
Your e-mail
Your IP address
Your company name
Your phone number
Your VAT Number(if applicable)
Your ID Number(if supplied)
Your server IP addresses
Access credentials

FritzJ SA Group does not forward any PII (especially email addresses) to third parties without your express permission, unless bindingly and mandatorily required by the applicable laws or prosecution authorities.

Note we do not store any credit card or debit order details on our system. All bank information is done through the Payment Gateways we use and trust, SagePay, Payfast and Paypal.

Use of Personal Data

5. FritzJ SA Group may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback. However, FritzJ SA Group will provide you with an option within every communication to opt out of receiving any communications of this nature or you can contact our customer services representatives to ensure that you do not receive such promotional information via our website live chat, email or a client area ticket.

6. Any information FritzJ SA Group collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within FritzJ SA Group or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.

Public Space (Bulletin Boards, Chat Rooms and Third-Party Sites)

7. Any information that customers disclose in a public space, including on any bulletin board, chat room or any site FritzJ SA Group may host for you, is available to anyone else who visits that space. FritzJ SA Group cannot safeguard any information you disclose there.

Site Linking

8. FritzJ SA Group’s websites contain many links to sites that belong to third parties unrelated to us. FritzJ SA Group cannot be held responsible for any use of your personal information arising from you disclosing personal such information on third party sites. FritzJ SA Group cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit.

Minors

9. FritzJ SA Group will not enter into a service subscription contract with a minor unless such minor has explicit written consent from a parent or guardian to do so. FritzJ SA Group undertakes not to contact minors about promotional offers or for marketing purposes without a parental consent.

Reservation of Rights

10. FritzJ SA Group reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.

11. FritzJ SA Group further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network or servers.

12. FritzJ SA Group reserves our rights to disclose your personal information where you have given us explicit legal written consent to do so.

13. FritzJ SA Group reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorized attempts to tamper with our site or cause damage to our property.

14. FritzJ SA Group reserves the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed by e-mail notification or through a notice on our website. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.